I recently visited my GP with painful thumb joints.  She said that I should see a specialist at a hospital; she asked which hospital I should like to attend.  I said the nearest one would suit me and so an appointment was arranged.  Since then I received a letter from the hospital with a questionnaire enclosed.  A couple of extracts from the letter:- 

“Your answers will be completely confidential.  They are not linked to your patient records.  The Hospital reference and Primary Care Trust reference that have already been completed on the survey will enable Ipsos MORI to analyse survey results for individual hospitals and regional Primary Care Trusts.”  (What does that mean?) 

“Please return the survey as soon as possible.  The survey is folded over and needs to be opened to answer the questions.”  (Good job they mentioned that!) 

Is this necessary?  Surely all hospitals should offer the same high standards.  Why should patients have a choice which they are probably not qualified to make?  Would not the money spent on all the letters, postage, leaflets and wages for the clerical staff and fees for the survey producers be better spent on improving the conditions in the hospitals?

Published in: on November 4, 2006 at 12:55 pm  Leave a Comment  

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